Refund policy
Return Policy
We offer a 60-day return policy, starting from the day you receive your item.
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All returns require a Return Merchandise Authorization (RMA) number issued by YOFIGO.
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Approved returns may receive a full or partial refund, replacement parts, or a replacement unit at YOFIGO’s discretion.
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No additional fees for RMA processing, except in non-quality cases (e.g., changed mind, incorrect use), where customer pays shipping and a 5% processing fee of the order amount.
How to Return
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Using our shipping label: Shipping and processing fees will be deducted from your refund.
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Using your own shipping method: Shipping cost is covered by you; the 5% processing fee will be deducted.
Damaged or Defective Items:
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Contact us within 7 days of receiving the product.
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YOFIGO may request photos or videos of the defective item.
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Refunds are processed within 3–5 business days after approval.
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Replacement units are subject to availability; alternatives may be offered.
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Items must be returned in original or acceptable packaging with all accessories.
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Returns for defective/damaged items are at YOFIGO’s expense; all other returns are at customer’s expense.
Shipping Your Return:
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Provide a tracking number to YOFIGO for confirmation.
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YOFIGO reserves the right to approve or deny returns.
Refund Policy
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Refunds are processed within 7–15 business days after we receive your returned item.
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Refunds will be issued to the original payment method.
Order Cancellation
1. Before Shipment
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Cancel within 24 hours for a full refund.
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If already in processing, a cancellation fee may apply.
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Contact us at service@yofigo.com with your order number.
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Refunds are processed within 3 business days.
2. After Shipment
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If the order has shipped, we will attempt Return to Sender (RTS).
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After receiving the returned item, refund will be issued minus $15 shipping cancellation fee within 3 business days.
Circumstances for Return & Refund
Wrong Product
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Contact service@yofigo.com with photos.
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YOFIGO will provide a return shipping label and ship a replacement immediately.
Damages & Issues
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Inspect items upon arrival.
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Report defective, damaged, or wrong items immediately.
Exchanges
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Return the original item for approval, then place a new order for the item you want.
Return Address
YOFIGO Returns
1401 West Front St
Florence, New Jersey 08518
USA
Customer Support
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Email: service@yofigo.com
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WhatsApp: +86 18529432092
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24/7 support available
Important Notes
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Do not return items to the sender address on your package. Use the address on the shipping label we provide.
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Ensure no non-YOFIGO items are included in the return package; YOFIGO is not responsible for returning them.